Sales and Customer Relationship Manager

Job Title : Sales and Customer Relationship Manager
Location : Salvador do Mundo, North Goa

Date Posted: 24/04/2025

We are looking for a dynamic and detail-oriented Sales and Customer Relationship Manager to join our team. The ideal candidate will be responsible for coordinating sales activities, managing our CRM system, and overseeing our partnership with an e-commerce agency. This role requires excellent communication skills, computer proficiency, and a proactive attitude.

Qualification :

• • Bachelor’s degree in any field. 
  • Proven experience in sales coordination, CRM management, or e-commerce.
    
  • Excellent verbal and written communication skills.
  • Basic computer skills, including proficiency with MS Office (Word, Excel, PowerPoint).
    
  • Familiarity with CRM systems (e.Zoho, Salesforce/ HubSpot) and e-commerce platforms (e.g., Amazon Seller, Shopify/WooCommerce) is a must .
  • Strong organisational skills and attention to detail.
    
  • Ability to work independently and as part of a team.
    

Key Responsibilities:

Sales Coordination:

• Support the sales team by managing schedules, filing important documents, and communicating relevant information.
  
• Coordinate sales activities, ensuring all sales leads and inquiries that come through calls, chat bots, mailers etc are handled promptly and efficiently.
• Create estimates and sales orders through Zoho.
• Monitor the sales progress, identify shortcomings, and create timely reports.

CRM Management:

• Maintain and update the CRM system with current client and sales information.
  
• Ensure data integrity and accuracy in the CRM system.
• Generate reports and provide insights on sales performance, customer trends, and market conditions.
  

E-commerce Agency Coordination:

• Act as the primary point of contact between the company and the e-commerce agency.
• Ensure that product listings are accurate, up-to-date, and optimized for search and sales performance.
• Oversee the implementation of e-commerce strategies and campaigns.
• Monitor the performance of e-commerce activities and report on sales metrics.
• Manage ecommerce inventory
• Respond to all ecommerce inquiries , comments/reviews.

Field engineer reporting:

• Maintain clear attendence and incentive records for all the field engineers.

Key Competencies:

• • Customer-oriented with a problem-solving attitude.
  • Strong analytical skills and ability to interpret sales data.
  • Ability to handle multiple tasks and meet deadlines.
  • Proactive, with a willingness to learn and adapt to new challenges.